Residential Criteria

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Applicants

Age

All applicants must be aged 18 or over, and they must be no more than 75 years old at the end of the mortgage term.

For applicant(s) that cannot provide evidence of adequate pension income, the maximum age is their stated anticipated retirement age (no greater than 70 years old) or state retirement age, where no anticipated retirement age has been provided.

Additional criteria apply where the mortgage term extends beyond the applicants' retirement age. Please see Lending into retirement.

Address history

We require three years' UK address history for all applicants. Where an applicant is not able to provide three years' UK address history, non-UK addresses should be recorded and the case reviewed on its own merits.

Number of applicants

We allow up to four applicants on a mortgage application. However, we will only take into account a maximum of two applicants' income when assessing maximum affordability.

Residency status

Applicants must currently be resident in the UK and have permanent leave to remain.

For foreign nationals (excluding Republic of Ireland) each applicant must have been granted indefinite leave to remain or right of abode to live and work in the UK or settled/pre-settled status to live and work in the UK. We will require one of the following documents as evidence:

  • eVisa / manual Share code confirming Indefinite Leave to Remain / Settled or Pre-Settled status - more information can be found here
  • Valid Passport containing Indefinite Stamp
  • Home Office letter with no expiration date

In addition we require evidence of two years' residency and employment history in the UK.

Applicants must not hold any level of diplomatic immunity.

If the above cannot be demonstrated then the application will be declined.

Credit check

All applicants are credit searched before a mortgage is offered. This is usually completed at Application In Principal. Obtaining an Application In Principal will record a soft footprint against the applicant's credit record(s); it is when the full application is submitted that a hard footprint is left.

When completing a credit search on your client we are required to leave a footprint highlighting that we've performed a search connected with mortgage lending when a full application is submitted, this will leave a hard footprint. Multiple credit searches over a short period may adversely affect your client's credit rating and you should explain this to your client before submitting their application.

Additional checks will also be carried out to verify the identity of the applicants. Please refer to our Privacy Notice for further details. 

Acceptable credit history

We will consider applications from applicants with previous CCJs, defaults or arrears, provided they do not exceed the limits in the Credit history matrix.


Credit history matrix

  Standard acceptable limits

FTB acceptable limits
Repossessions Not acceptable

Not acceptable
Bankruptcy Acceptable if discharged for at least 6 years Not acceptable
IVA Acceptable if completed for at least 6 years

Not acceptable
CCJs in last 6 months
None allowed

None allowed
CCJs over 6 months up to 3 years
If the combined total value of CCJs is less than £500 satisfied, or the combined total value of CCJs is less than £250 unsatisfied

None allowed
CCJs over 3 years old
Considered on an individual basis

Considered on an individual basis

Defaults in last 3 years

  • Mortgages
  • Secured loans
  • Unsecured loans
If the combined total value of defaults is less than £500 satisfied

Considered on an individual basis

Defaults over 3 years

  • Mortgages
  • Secured loans
  • Unsecured loans
If the combined total value of defaults is less than £1,500 satisfied or not, may be considered on an individual basis

If the combined total value of defaults is less than £500 satisfied or not, may be considered on an individual basis

Defaults in last 3 years

  • Communications
  • Mail order supplier
  • Credit cards or store cards
If the combined total value of defaults is less than £500 satisfied, or the combined total value of defaults is less than £250 unsatisfied

Considered on an individual basis

Defaults over 3 years old

  • Communications
  • Mail order supplier
  • Credit cards or store cards
If the combined total value of defaults is less than £1,500 satisfied or not, may be considered on an individual basis
If the combined total value of defaults is less than £500 satisfied or not, may be considered on an individual basis
Arrears in last year on unsecured debt 1 month's arrears are allowed 1 month's arrears may be considered on an individual basis
Arrears in last 3 years on secured debt
1 month's arrears are allowed
None allowed

Identification and verification

Two forms of identification are required for each applicant - please see Identification and verification - acceptable documents

All documents used for verification must be originals or certified copies of documents that were originally printed at source and posted to the address of the applicant(s). Copies printed from the internet are not acceptable.

If you have examined the original document, you may certify the copy.

If you have not examined the original document, copies of original documents can only be certified by one of the following:

  • Legal professional (solicitor registered in England and Wales, Northern Ireland or Scotland, barrister registered in England and Wales, Northern Ireland or Scotland or notary public registered in any country)
  • Qualified accountant (registered with ICAEW, ICAS, CAI, ACCA, AAT, CIPFA or CIMA)
  • Public sector official (serving officer of the Armed Services, serving police officer, teacher in employment)
  • Medical professional (doctor registered with the General Medical Council, dentist registered with the relevant national professional body)
  • Post Office official (must include Post Office stamp or Post Office certificate)
  • Embassy official (an embassy, consulate or high commission officer in the country of issue of the relevant document)
  • Other (local government councillor, Member of Parliament, bank manager, building society manager or minister of religion).


Copies of original documents should have been certified within the last 12 months using the following words: ‘I confirm that I have seen the original document’. The certifier must sign their name and include the following details - full name, profession, business address (where applicable), phone number and date.

The person certifying should be in current employment, but we will also accept certification from a person who has retired (unless the list above specifically indicates that the person should still be serving), provided they still hold the qualification (and are a member of the relevant institute).

The person certifying must not be related to you in any way e.g. spouse, partner, sibling, parent, child or in-law, and they must not be named as a joint account holder/borrower on your mortgage. You cannot certify your own identification.


Photographs of Physical Documentation

  • Photographs of Physical Documentation for identification and verification can only be accepted by Society intermediaries and intermediaries admin.
  • They must be in a PDF or TIF file format, with a maximum file size of 4MB. We do not accept JPEG files.
  • CamScanner photo proofs are acceptable.
  • If the proof is longer than one page they must be uploaded in one go on our Document Upload Facility, or send on one email using our secure email service.


Photo proofs must be certified by the intermediary/intermediary admin only, with direct access to the physical document. Standard security checks must be completed of physical documentation. Photo proofs must not be accepted from customers.

Identification and verification - Acceptable documents

List A - Confirmation of identity (must show name and signature)

  • Passport (UK or foreign) – current, valid and full
  • Valid (UK or EEA) photocard driving licence (full or provisional)
  • EEA member state identity card
  • Full old style paper driving licence (UK) – current, signed
  • DWP pension entitlement letter – valid for the current year


List B - Confirmation of address (must show name and address)

  • Full or provisional UK photocard or old style paper driving licence – current, signed
  • Bank/building society statement – less than 3 months old and not printed off the internet. Those issued by Coventry Building Society are not acceptable
  • House insurance certificate – valid for the current year
  • Council/local authority tax bill – less than 12 months old and valid for the current year
  • Utility bills (i.e. gas, electricity, water) or cable/satellite/phone bill (excluding mobile phones) – less than 3 months old and not printed off the internet

*Documents downloaded from the Internet are not acceptable.

Please note, these lists are not exhaustive. Please contact the Intermediary Development Team for further clarification.

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